Please read the following information carefully before any sessions take place. If there’s anything you’re unsure of please ask.

 

Confidentiality:

 

• Everything we discuss in our sessions together is kept strictly confidential unless you give me permission to convey some information you tell me to someone else.

 

• Your data is kept on a secure server that no one but myself has access to.

 

• You can’t ask about someone else whom you know is having counselling/coaching sessions with me.

 

Frequency, Cancellation and Length of Sessions:

 

• I will email you a Zoom link in the morning on the day of your appointment to give you time to charge your phone/laptop and prepare for the session.

 

• Each Zoom session is 60 mins long, but you’re free to leave whenever you want. We would normally meet weekly and review the exercises and progress from the previous week to assess the next steps to take.

 

• I require at least 24 hours notice in advance via email if you can’t make it to a session or as soon as possible in exceptional circumstances. I will follow the same procedure if I need to reschedule a session too. Any sessions that are missed without 24 hour notice will be charged at full price. It is not an excuse that you forgot the appointment time. There are people who are sometimes in urgent need of an appointment, so it is considerate to cancel in advance, so they are able to make arrangements to take your slot. If I need to cancel last minute due to an emergency, I will give you an extra session to compensate for it.

 

Requirements for Counselling/Coaching:

 

• It is not okay to attend the sessions because you have been forced or pressurised to do so. You must come to the sessions out of your own free will to benefit fully.

 

• I need to be informed of any disorders you may have been diagnosed with and if you’re on any medications, such as anti-depressants and lithium for bipolar disorder. I also need to know about any jinn possession you may be aware of.

 

• If you have any issues or complaints about the session please send them to me as soon as possible so I can address them.

 

• You must be willing to commit to the exercises I set you each week so that you can make significant progress.

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• Payment needs to be settled upfront to confirm an appointment and for you to receive a Zoom link. If payment isn't received before the session, the appointment will be given to someone else.

 

• I require attendance and complete honesty, no matter how difficult it may be, so that I can help you in the best way possible.

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• It is the responsibility of the client to note down the timing of the sessions in their calendar. I send a Zoom link out in the morning on the day of your appointment. I do not send reminders beforehand. Please note also that clients need to work out the time difference, if they aren't in the UK. Missed appointments, as a result of clients miscalculating the time difference will be charged for. I am able to take appointments Mondays to Thursdays from 9am to 5.30pm UK GMT time. I do not work during weekends, 3 days of Eid, the last 2 weeks of Ramadan, bank holidays and national holidays.

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• Please respect the session time, if you attend late I won't add extra time for you at the end. Please also respect the time a session ends, so that it's not abruptly ended. I need time to pray, eat and do other things before my next appointment. 

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• I do not offer relationship/marriage counselling for same-sex couples, for religious reasons.

 

About the program sessions:

 

• My programs involve a balanced mix of: counselling, coaching and Islamic psychology, so I will always reference knowledge I give you back to Islamic teachings that help us to deal with mental health issues and disorders.

 

• My sessions are informal and friendly and all done over Zoom, with or without video, for women and without video for men.

 

• My program is not designed to keep you needing therapy for years, as others are.

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• Refunds aren’t given for the sessions and programs. If you have any remaining sessions you don't wish to take, you can gift them to someone or defer them for later. I give my all in the sessions and I am confident you'll always benefit inshallah. If you do wish to gift them to someone, they will still need to submit a form in the website. 

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• You have up to 6 months from the date of your first appointment to book your remaining sessions, if you need to defer them for any reason. At 6 months this offer will expire and you will need to book more sessions.

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If this is what you’re looking for and need, I’d love to help you find the right tools within yourself to independently deal effectively with all kinds of people and whatever life may bring your way, now and in the years to come inshallah.

 

I have read and understood the above information and I agree to the conditions of counselling/coaching as made clear to me.

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Please note I have no more slots for new clients until mid November 2024. You will need to book early to secure appointment slots.

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